Heavy Iron Clothing Co gladly accepts any unworn, unwashed merchandise that is not damaged and is in original condition with all original tags and stickers attached (as deemed returnable at the sole discretion of Heavy Iron Clothing Co.). We reserve the right to refuse a refund/return or exchange if the items being returned were not authorized by Heavy Iron Clothing Co or have any signs of wear, alterations, misuse or damage. Heavy Iron Clothing does not guarantee the return/exchange/refund or store credit for returned merchandise. Returns processed within (30) days of the original transaction will be refunded to the original form of payment used to purchase the merchandise if deemed returnable by Heavy Iron Clothing Co once we inspect the returned merchandise. You also have the option of using the credit from the return towards a new purchase. All sale or clearance items are final and not eligible for returns or exchanges of any kind. To insure we receive your return/exchange once a return is authorized by Heavy Iron Clothing Co, please request a tracking number from your shipper. We are not responsible for lost returns or exchanges. Please use the most economical shipping method, as we do not refund you for shipping expenses. Original shipping and handling charges are also not refundable.
Please note: We do not accept any merchandise that was not purchased directly by you on this website. If you purchased Heavy Iron Clothing from another store please contact that store you purchased the merchandise from to find out how to exchange or return the merchandise.
To start the return or exchange process please contact us by email at firstname.lastname@example.org with your Name, Order Number, Date of Original Purchase and reason for the Return/Exchange. Please provide images and as much detail as possible. After submitting the email a representative will reply to your request as soon as possible.
Please do not return any merchandise without authorization from Heavy Iron Clothing Co. Any and all merchandise returned back to Heavy Iron Clothing Co without authorization will not be accepted by our receiving warehouse.